All orders placed by 3:00pm (Pacific Standard Time) usually ship out within 2 business days. Orders placed after 3:00pm will ship within the following 2 business days.
We guarantee to ship your order within two business day, unless the item ordered is not in stock. In that case we will inform you immediately. For orders over $200.00 we require a signature for receipt of the package. We include this service free of charge!
For a full overview of our shipping policy and methods, please view the shipping info page at the footer or click the italicized words.
We try to get your order packaged up to leave our warehouse within 2 business days. Once your FedEx Ground shipping order is in transit, it may take up to 5 business days to receive it, if no weather or other delays present.
We offer expedited shipping methods such as FedEx 2-Day, FedEx 3-Day and FedEx Overnight shipping (select at checkout).
You may return your product within 30-Days of receiving it. After the 30-Day window, all purchases become final.
Please view the return policy at the bottom of the page for more information or click the italicized words.
If you would like to return a toy:
You must call us for an RMA (return merchandise authorization) number. Toll Free (877) 858-8697
VERY IMPORTANT: To return your order/item and receive a full refund the items must be in an unused condition, with original box and with all toys intact.
Bruder Toy Shop does not refund any shipping costs and does not cover return shipping costs other than for manufacture error items, damaged items or incorrectly sent items, all other returns and their costs incurred must be covered by the customer.