Shipping Policy

All orders placed by 3:00pm (Pacific Standard Time) usually ship out within 2 business days. Orders placed after 3:00pm will ship within the following 2 business days. 

We guarantee to ship your order within two business day, unless the item ordered is not in stock. In that case we will inform you immediately. For orders over $200.00 we require a signature for receipt of the package. We include this service free of charge!

For a full overview of our shipping policy and methods, please view the shipping info page at the footer or click the italicized words.

We only ship within the United States to physical addresses, NO P.O. Boxes.

For Canadian locations please use our store locator at: Bruder Store Locator and then enter your postal code.

For all other regions, please visit our international website to locate a Bruder distributor in your country.

We try to get your order packaged up to leave our warehouse within 2 business days. Once your FedEx Ground shipping order is in transit, it may take up to 5 business days to receive it, if no weather or other delays present.

We offer expedited shipping methods such as FedEx 2-Day, FedEx 3-Day and FedEx Overnight shipping (select at checkout).

Return Policy

You may return your product within 30-Days of receiving it. After the 30-Day window, all purchases become final.

Please view the return policy at the bottom of the page for more information or click the italicized words.

If you would like to return a toy:

You must call us for an RMA (return merchandise authorization) number. Toll Free (877) 858-8697

VERY IMPORTANT: To return your order/item and receive a full refund the items must be in an unused condition, with original box and with all toys intact.

Bruder Toy Shop does not refund any shipping costs and does not cover return shipping costs other than for manufacture error items, damaged items or incorrectly sent items, all other returns and their costs incurred must be covered by the customer.

Catalogs

To request a catalog: Click on the linked words, which will appear italicized, to request a Bruder Toys Catalog!

To view or download the PDF version of the current Bruder 2021 catalog click the italicized words. Discover Our Catalog!

Want to become a Bruder dealer?

For all wholesale inquiries please contact our wholesale representative at (877) 450 - 5152 ext. 3863 or gcabrera@brudertoys.com

Showroom Visits

Want to come visit our showroom? Please call (877) 858-TOYS (8697) to make an appointment!

Please be advised due to COVID-19, we ask YOU AND EVERY GUEST in your party to each complete an individual health survey upon arriving.

We require all adults and children to wear a mask at all times and the showroom is a NO-TOUCH facility, you may only touch what you will purchase.